Hours of Operation:
|Thursday & Friday
|10am - 4pm
|Monday - Wednesday
|Open by Appointment.
|Saturday & Sunday
|Monday - Friday
|9am - 4pm
|Saturday & Sunday
Order Fulfillment, Shipping & Delivery, Returns:
Orders are processed Monday through Friday, with the exception of holidays.
Shipping & Delivery:
SHIPPING POLICY: Primary Carrier: USPS. Once your order has shipped, you will receive an email with tracking information. It is the customers responsibility to monitor parcel progress until item is delivered. Granny's Legacy is not responsible for the replacement or refund of lost or stolen parcels UNLESS you have chosen PRIORITY shipping at checkout, as this option is insured. First Class mail shipping does not include parcel insurance and Granny’s Legacy is not responsible for the refund or replacement of lost or stolen First Class parcels.
PARCELS STALLED IN TRANSIT:
Should you feel your shipped parcel is "stuck" in transit, please reach out to your LOCAL POST OFFICE for help. When provided with the tracking number, they are able to see deeper tracking information than you or I can.
LOST & STOLEN PARCELS:
Should you feel your parcel has been lost or stolen, please immediately contact your LOCAL POST OFFICE and request their help with locating the parcel. Should you contact us, we will direct you to your local Post Office as the Postal Service has the tools to help you quickly and more effectively resolve the issue. The sooner this is done, the quicker it may be found. If the Post Office has deemed your parcel truly lost or stolen and you purchased PRIORITY shipping at checkout, please reach out to us. We will then resend your parcel and begin the postal claim process for lost mail. If you opted for FIRST CLASS mail at checkout, Granny's Legacy is not liable to replace or refund the parcel as parcel insurance is not a part of this shipping option.
We want all of our customers to be 100% satisfied with their purchases! If a product in your order is incorrect, damaged or missing, please contact us within 30 days of receipt of the order so that we can work with you to make it right! Sale items are not eligible for refund. Due to copyright laws, patterns and books may not be returned. Return postage to be paid by customer. Refund will be issued once item/s are received back and found to be in original condition with no smoke or pet odor. All returns must take place within 30 days of purchse.